Frequently Asked Questions

4.3 - Why didn't I get a key for a game I requested?
Last Updated 2 years ago

The publisher may not have any promotional keys left, particularly if the game you requested has been out a while. It's also possible that the publisher is sending out in blocks, or they've had to set a minimum threshold for channel subs, followers, watchtime or views.

We will be introducing more features around this so its clearer at the time of requesting a key what the parameters are, or make it clear if a game will never have promotional keys available in the future.

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